Voice and Unified Communications

Conferencing

Take full advantage of the industry's best voice, video, and web solutions. Give your workforce conferencing experiences that are compelling, productive, and cost-effective with these conferencing offerings:

• Cisco WebEx Meeting Center: Meet online in real time. Eliminate borders, work together, and reduce the time to project completion.
• Cisco WebEx Training Center: Provide a dynamic learning environment for employees, customers, and stakeholders with the online classroom. Take advantage of real-time testing and grading, automated attendance, instant feedback tools, assessment tracking, breakout sessions, and hands-on labs.
• Cisco WebEx Event Center: Promote your business, products, and services with webinars or corporate meetings. Produce fully interactive online events, complete with personalized invitations, metrics tracking, and on-demand playback.
• Cisco Unified MeetingPlace: Integrate voice, video, and web conferencing with this premises-based conferencing solution. Audio conferencing for WebEx meetings lets you combine the cost-savings advantages of on-premises audio with the productivity benefits of WebEx web conferencing.
• Cisco Unified Videoconferencing: Enhance collaboration and reduce travel with this high-definition (HD) videoconferencing solution. It provides advanced video for WebEx Meetings and standards-based SD and HD interoperability between Cisco TelePresence and other standards-based, HD video systems.
• Cisco WebEx Node for ASR 1000 Series: Enjoy enhanced performance for web meetings, VoIP, and video sessions in a large enterprise.

Table 5. Cisco Conferencing Solutions

Customer Care

Get closer to customers. Increase customer loyalty and satisfaction with these winning solutions that proactively connect customers with the information, expertise, and support they need:

• Cisco Unified Contact Center Enterprise: Deliver state-of-the-art contact center capabilities over an IP infrastructure. Enterprise-class capabilities include intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management.
• Cisco Unified Contact Center Express: Deliver sophisticated call routing and contact management capabilities with this solution, which is ideal for mid-market, enterprise branch, or corporate departments--for both formal and informal contact centers. It supports up to 300 agents.
• Cisco Unified Customer Voice Portal: Provide award-winning speech and video-enabled self-service to callers. Calls are handled at the most efficient location. It includes support for speech recognition with intelligent application development to deliver personalized self-service in a standalone interactive voice response (IVR) system or transparently integrated with the contact center.
• Cisco Unified Expert Advisor: Improve first-call resolution and increase customer satisfaction by allowing presence-enabled knowledge workers to handle incoming customer calls. Formal agents can transfer the caller to experts or engage in a three-way conference with the caller. Experts can be deployed without any formal agents in the call flow.
• Cisco Unified Contact Center Hosted: This solution provides a centralized contact center infrastructure that can deliver services to various divisions or satellite offices of enterprise customers.
• Cisco Unified Intelligence Center: Unified Intelligence Center allows you to extend the boundaries of traditional contact center reporting to an information portal where data can be integrated from multiple sources and shared throughout your organization.
• Cisco Unified IP Interactive Voice Response (IP IVR): This integral component of the Cisco Unified Communications system provides an open and extensible, foundation with a comprehensive feature set for the creation and delivery of self-service voice applications.

Table 6. Cisco Customer Care Solutions

Table 7. Other Cisco Customer Care Solutions

IP Communications

Cisco has a full suite of IP communications solutions and endpoints that let you extend consistent communications services to employees in all workspaces, whether they are on a main campus, at branch offices, or working remotely.

Cisco call-processing solutions have received stellar marks from users who give high ratings to voice quality, network integration, and interoperability. Call processing solutions include:

• Cisco Unified Communications Manager: This centralized, server-based solution provides enterprise-class IP telephony call-processing. It supports up to 30,000 users per cluster and is ideal for mid-sized businesses and large enterprises.
• Cisco Unified Communications Manager Session Management Edition: This version of Cisco Unified Communications Manager serves as an aggregation server, pulling together devices and applications. It supports up to 20,000 concurrent sessions and is ideal for mid- and large-size organizations.
• Cisco Unified Communications Manager Business Edition: This solution contains voice, messaging, mobility, and video capabilities integrated as an all in one system on a single server. It offers low total cost of ownership for medium-sized businesses with up to 500 users and 20 sites.
• Cisco Unified Communications Manager Express: This solution provides call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by a Cisco router. It supports up to 300 users for single site small businesses or distributed enterprise branch offices.
• Cisco Intercompany Media Engine: This solution provides a revolutionary way for organizations to extend their Cisco Unified Communications experience to their business partners or customers. It supports up to 20,000 users per server and is ideal for all size organizations.
• Cisco Unified Survivable Remote Site Telephony (SRST): This solution provides router-based, multi-feature call processing redundancy for centralized Unified Communications Manager and Unified Communications Manager Business Edition deployments. It supports up to 1200 users and is ideal for branch offices and remote site teleworkers.
• Cisco Smart Business Communications System: All-in-one voice, data, video, and security solution can be centralized for small businesses or distributed in branch offices.

Table 1. Cisco Call-Processing Solutions

IP Phones

Cisco provides an impressive array of user-friendly, full-featured unified IP phones that can meet the needs of your entire organization. These industry-leading IP endpoints provide an exceptional communications experience and advanced collaborative services. Cisco Unified IP Phones include:

• Cisco Unified SIP Phone 3900 Series These affordable, flexible, scalable, entry-voice endpoints are well-suited for settings with low to moderate voice communications usage, such as lobbies, cubicles, classrooms, laboratories, manufacturing floors, hallways, and retail environments.
• Cisco Unified IP Phone 6900 Series : These user-friendly, eco-friendly, budget-friendly business voice endpoints deliver full-featured voice communication services with a simple, ergonomic design. They serve a wide range of business needs for lighter activity users, moderately active users, and highly active users.
• Cisco Unified IP Phone 7900 Series: If your business requires high-definition voice (HD voice), vibrant color displays, Gigabit Ethernet connectivity, and more than basic support for endpoint applications, these advanced business endpoints are for you. They provide large LCD screens, enhanced graphics, and more information for better business value.
• Cisco Unified IP Phone 8900 Series: These advanced professional media endpoints have higher-resolution color displays, HD voice, Gigabit Ethernet and USB connectivity for comprehensive and flexible communications access. "Green" enhancements reduce power consumption, delivering power savings for the customer and the environment.
• Cisco Unified IP Phone 9900 Series: This portfolio of advanced collaborative media endpoints includes Bluetooth, USB integration, higher-resolution color displays, HD voice, and interactive business video support on all models. It also offers touchscreen access and Wi-Fi integration on selected models. Together, these phones deliver affordable and scalable video communications across the enterprise.
• Cisco Unified Wireless IP Phone 7925G-EX: Help enable true worker mobility within hazardous environments by delivering all the features of the office desk phone.
• IP Endpoint Applications: Cisco has a comprehensive ecosystem of third-party IP endpoint application developers. These technology partners give you access to a new world of value-added applications for your endpoints. This full array of applications takes advantage of the latest technologies to optimize your Cisco IP endpoint investment.

Table 2. Cisco Unified IP Phone portfolio

Product	Ideal Location	Benefits
Cisco Unified IP Phone 9971	Knowledge professionals, administrative staff, managers and executive offices	Supports interactive business video with optional Cisco Unified Video Camera. Six programmable line/feature keys and six session keys Large 5.6 inch, high-resolution anti-glare color VGA (640x480 pixel) display offers touchscreen functionality for a premium user experience. Integrated Integrated 802.11a/b/g Wi-Fi radio adds mobility and reduces infrastructure costs. High-definition voice (HD voice) support for handset, headset and speaker increases clarity of communications Bluetooth 2.0 headset profile support adds freedom at the workspace Gigabit Ethernet switch supports collocated multimedia PC while reducing cabling infrastructure Up to three Cisco Unified IP Color Key Expansion Modules for added scalability of line/feature keys Dual USB 2.0 ports support USB headsets for increased choice Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts Reground and recyclable plastics along with Deep-Sleep option helps the environment.
Cisco Unified IP Phone 9951	Knowledge professionals, administrative staff, managers and executive offices	Supports interactive business video with optional Cisco Unified Video Camera. Five programmable line/feature keys and five session keys Large five-inch, high-resolution anti-glare color VGA (640x480 pixel) display is backlit and fully-adjustable for easy viewing under varied lighting conditions. HD voice support for handset, headset and speaker increases clarity of communications Bluetooth 2/0.headset profile support adds freedom at the workspace Gigabit Ethernet switch supports collocated multimedia PC while reducing cabling infrastructure Dual USB 2.0 ports support USB headsets for increased choice Four programmable keys deliver fast access to Cisco Unified Communications capabilities. Up to two Cisco Unified IP Color Key Expansion Modules for added scalability of line/feature keys Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts. Reground and recyclable plastics along with Deep-Sleep option helps the environment
Cisco Unified Video Camera	Knowledge professionals, administrative staff, managers and executive offices	Supports interactive, high-performance H.264 multi-party business video to elevate and personalize communications Integrated, compact ergonomic design and auto-configuration option delivers visually pleasing and “plug-n-play” connection into phone USB port High performance video communications up to 30 frames-per-second (CIF standard) and up to 24 frames-per-second (VGA) Full screen and picture-in-picture options offer an enhanced and flexible user experience Digital software controls for pan/zoom and tilt functions deliver increased video image control Video mute to stop sending video at the local end adds convenience
Cisco Unified IP Phone 8961	Knowledge professionals, administrative staff, managers and executive offices	Five programmable line/feature keys and five session keys Large 5-inch, backlit, vibrant high-resolution, fully-adjustable color display enhances user experience with easier viewing One USB 2.0 port supports USB wired headsets for added choice and convenience HD voice delivers greater clarity in communications Gigabit Ethernet switch ports enable collocation of a multimedia PC for reduced infrastructure costs Ten tri-color illuminated LED line/feature keys support at-a-glance status for both primary and shared lines One Cisco Unified IP Color Key Expansion Module, for added scalability of line/feature keys Advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts Reground and recyclable plastics along with Deep-Sleep option helps the environment
Cisco Unified IP Phone 7985G	Executive and manager offices	Allows executives and managers to enjoy personal desktop video with instant, face-to-face communications Incorporates all the components required for video calls (camera, LCD screen, speaker, keypad, and handset) in one easy-to-use unit Provides LAN connectivity through an integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface
Cisco Unified IP Phone 7975G	Knowledge professionals, administrative staff, managers and executive offices	Offers high-fidelity wideband audio for vibrant, lifelike conversations; supports Internet Low Bitrate Codec (iLBC) for use in lossy networks Provides large backlit touch- screen color display for easy use of Cisco Unified Communications and third-party telephone applications Offers improved navigation cluster for easier navigation and feature and function selection Provides Gigabit Ethernet connectivity Provides eight programmable line and speed-dial and feature keys and five programmable context-sensitive softkeys Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts
Cisco Unified IP Phone 7965G	Knowledge professionals, administrative staff, managers, and executive offices	Offers high-fidelity wideband audio for vibrant, lifelike conversations; supports iLBC for use in lossy networks Provides large backlit color display for easy use of Cisco Unified Communications and third-party telephone applications Offers improved navigation cluster for easier navigation and feature and function selection Provides Gigabit Ethernet connectivity Provides six programmable feature buttons and four interactive softkeys to guide you through call features and functions Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts
Cisco Unified IP Phone 7962G	Knowledge professionals, administrative staff, managers, and executive offices	Offers high-fidelity wideband audio for lifelike conversations; supports iLBC for use in lossy networks Provides high-resolution grayscale display for easy use of Cisco Unified Communications and third-party endpoint applications Provides six programmable feature buttons and four interactive softkeys to guide you through call features and functions Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts
Cisco Unified IP Phone 7960G	Knowledge professionals, administrative staff, managers, and executive offices	Optimizes call-coverage capabilities Extends the capabilities of select Cisco Unified IP Phones with additional buttons and an LCD display Allows you to program 12 additional buttons as directory numbers, line keys, or special dial keys (24 total with use of a page key for an additional 12 keys)
Cisco Unified IP Phone Expansion Module 7915	Offices of administrative assistants and others who must monitor, manage, and cover the status of various calls	Optimizes call-coverage capabilities Extends the capabilities of select Cisco Unified IP Phones with additional buttons and a color LCD display Allows you to program 12 additional buttons as directory numbers, line keys, or special dial keys (24 total with use of a page key for an additional 12 keys) Supports up to two modules per Cisco Unified IP Phone 7962G, 7965G, and 7975G model
Cisco Unified IP Phone Expansion Module 7916	Offices of administrative assistants and others who must monitor, manage, and cover the status of various calls	Optimizes call-coverage capabilities Extends the capabilities of select Cisco Unified IP Phones with additional buttons and a color LCD display Allows you to program 12 additional buttons as directory numbers, line keys, or special dial keys (24 total with use of a page key for an additional 12 keys) Supports up to two modules per Cisco Unified IP Phone 7962G, 7965G, and 7975G model
Cisco Unified IP Phone Expansion Module 7945G	Knowledge professionals and managerial offices	Offers high-fidelity wideband audio for vibrant, lifelike conversations; supports iLBC for use in lossy networks Provides large backlit color display for easy use of Cisco Unified Communications and third-party telephone applications Provides improved navigation cluster for easier navigation and feature and function selection Offers Gigabit Ethernet connectivity Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts Provides direct access to two phone lines (or combination of line access and telephony features)
Cisco Unified IP Phone 7942G	Knowledge professionals and managerial offices	Offers high-fidelity wideband audio for lifelike conversations; supports iLBC for use in lossy networks Provides high-resolution grayscale display for easy use of Cisco Unified Communications and third-party telephone applications Supports advanced XML and MIDlet applications and localization requiring double-byte Unicode encoding for fonts Provides direct access to two phone lines (or combination of line access and telephony features)
Cisco Unified IP Phone 7940G	Knowledge professionals and managerial offices	Provides access to at least two telephone lines (or a combination of one line and one direct-access telephony feature such as AutoDial) Offers high-quality, full-duplex hands-free speakerphone capability Provides built-in headset connectivity Provides a large pixel-based display Offers easy access to caller information, applications, and telephone features
Cisco Unified IP Phone 7931G	Advanced commercial and retail environments with moderate telephone traffic and specific call requirements	Provides functions that are commonly needed in commercial and retail environments Facilitates simple and rapid call handling with hard hold, redial, and transfer keys Guides you through call features and functions with 24 lighted line keys and 4 interactive softkeys Gives a clear indication of speaker status with illuminated mute and speakerphone keys
Cisco Unified Wireless IP Phone 7925G-EX	Rugged, hazardous environments where access to mobile unified communication features is desired	Atmospheres Explosibles (ATEX) Zone 2/Class 22 certification prevents ignition of surrounding gas vapors by the phone. Canadian Standards Association (CSA) Division 2 certification provides access to mobile collaborative communications. IP64 rating for superior and splashing water resistance adds resiliency. Industry-standard yellow styling offers fast recognition in event of an emergency
Cisco Unified Wireless IP Phone 7925G	Rugged, industrial campus environments and enterprise desktops where mobility is required	Support for Bluetooth v2.0 headset profiles gives you more freedom. The hermetically sealed phone display is IP54-rated for protection against dust, liquids, and moist wipes. This phone is ideal for deployment in more-demanding environments. Compliant with the military 810F standard, the ruggedized industrial design includes a rubber casing to shield the phone from damage caused by drops and shocks. A more compact form factor gives you an IP phone that is easier to hold. Long battery life with up to 240 hours standby
Cisco Unified Wireless IP Phone 7921G	Advanced commercial and retail environments with moderate telephone traffic and specific call requirements	Delivers powerful, converged mobility using voice over wireless LAN Supports a host of calling features and voice-quality enhancements such as wideband audio Enables presence so you can know where other parties are in a mobile Wi-Fi environment Supports push-to-talk through XML Provides long battery life with up to 200 hours standby
Cisco Unified IP Phone 7911G	Cubicle, retail, classroom, and manufacturing floor environments with low-to-moderate telephone traffic	Combines intuitive features, calling information, and XML services to deliver a high-quality user experience Offers numerous important security features, plus the choice of Power over Ethernet (PoE), Cisco Inline Power, or local power through an optional power adaptor Guides you through core business features and functions with four dynamic softkeys and a pixel-based display
Cisco Unified IP Phone 7906G	Cubicle, retail, classroom, or manufacturing environments with low-to-moderate telephone traffic	Guides you through core business features and functions with four dynamic softkeys and an LCD Combines intuitive features, calling information, and XML services to deliver a high quality user experience Offers the choice of PoE, Cisco Inline Power, or local power through an optional power adaptor
Cisco Unified IP Phone 6961	Offices of active users of voice communication services such as knowledge workers, managers, administrative staff, contact center agents, and supervisors	Provides direct access to 12 lines or features through fixed keys with paper label inserts Offers one-touch access to hold, conference, transfer, message, settings, and directory functions Supports basic XML applications Offers Deep-Sleep power option for energy savings and earth-friendly reground and recyclable plastics Provides white backlit, pixel-based anti-glare display that optimizes viewing under variety of angles and lighting conditions Integrated IEEE 10/100 switch supports co-located PC and headset jack that enables direct headset connection
Cisco Unified IP Phone 6941	Offices with moderate number of users of voice communication services such as knowledge workers, managers, administrative staff, contact center agents, and supervisors	Provides direct access to four lines and features through fixed keys Offers one-touch access to hold, conference, transfer, message, settings, and directory functions Supports basic XML applications Offers Deep-Sleep power option for energy savings and earth-friendly reground and recyclable plastics Provides white backlit, pixel-based anti-glare display that optimizes viewing under variety of angles and lighting conditions Integrated IEEE 10/100 switch supports co-located PC and headset jack that enables direct headset connection
Cisco Unified IP Phone 6921	Offices with light to low need for voice communication requirements, as for knowledge workers, teleworkers, and contact center agents in smaller queue environments	Provides direct access to two lines through fixed keys Offers one-touch access to hold, conference, transfer, message, settings, and directory functions Supports basic XML applications Offers Deep-Sleep power option for energy savings and earth-friendly reground and recyclable plastics Provides white backlit, pixel-based anti-glare display that optimizes viewing under variety of angles and lighting conditions Integrated IEEE 10/100 switch supports co-located PC and headset jack that enables direct headset connection
Cisco Unified SIP Phone 3911	Lobbies, laboratories, manufacturing floors, or hallways where only basic, entry-level telephone needs are required	Provides one-touch access to redial, transfer, conference, hold, line select, mute, and voicemail access features Supports additional capabilities such as caller ID, call history, and phone configuration Offers the choice of PoE, Cisco Inline Power, or local power through an optional power adaptor
Additional Endpoints
Cisco Unified IP Conference Station 7937G	Desktops, in conference rooms, and in executive suites	Combines state-of-the-art wideband speakerphone conferencing technologies with award-winning Cisco voice communication technologies Offers superior wideband voice and microphone quality, with simplified wiring and administrative cost benefits Provides support for a third-party lapel microphone kit Covers up to 30 x 40 feet with the optional external microphone kit
Cisco Unified IP Conference Station 7936	Small-to-midsize conference rooms or offices	Delivers full-featured, hands-free conferencing Guides you through call features and functions with three softkeys and menu navigation keys Offers superior voice and microphone quality, with simplified wiring and administrative cost benefits Effectively expands a suggested conference room size of 20 x 30 feet with optional external microphone kit
Cisco ATA 180 Series Analog Telephone Adaptors	Enterprise and small office environments with mixed traditional and VoIP devices	Enables analog devices to support VoIP services Supports a variety of devices, including analog phones, teletypewriter (TTY) machines, fax machines (fax pass-through support), and audio conference telephones Protects traditional analog investment
Cisco VG248 48-Port Analog Phone Gateway	Enterprises that wish to migrate to VoIP at their own pace	Supports traditional analog devices within a Cisco Unified Communications Manager enterprise voice system Allows 48 full-featured analog phone lines to be used as extensions to the Cisco Unified Communications System

Applications

Cisco offers a comprehensive portfolio of unified communications client applications, including:

• Cisco IP Communicator: Get comprehensive Cisco IP Communications from PCs.
• Cisco Unified Video Advantage: This application brings video telephony functions to Cisco Unified IP Phones.
• Cisco Unified CallConnector: Take full advantage of easy-to-use call control and presence features using toolbars in common applications such as Microsoft Office.
• Cisco Unified Communications Widgets: Enhance productivity and personalize Cisco Unified Communications applications and Cisco Unified IP Phones with Phone Designer, Click-to-Call, and Visual Voicemail.

Cisco Unified Communications Software Subscription provides an economical way to upgrade to major software version upgrades of various Cisco Unified Communications solutions.

With Cisco Unified Workspace Licensing, you can procure a broad range of Cisco Unified Communications applications and services on a per-user basis. This offer packages client and server software, licensing, service and support, and software subscription.

Table 3. Applications Available in Cisco Unified Workspace Licensing

Messaging

Communicate effectively, and with a high level of security, within and between companies. Increase team productivity using real-time presence information, while communicating using email, instant messaging and voice mail. Enhance flexibility with on-premise, Software as a Service (SaaS), and blended deployment models. Cisco's award-winning messaging solutions include:

• Cisco WebEx Connect: This SaaS deployment combines presence information with instant messaging, voice and video. It seamlessly integrates with web conferencing, IP telephony and voicemail in one interface for fast, highly secure communication inside and outside the company.
• Cisco Unified Personal Communicator: This easy-to-use desktop application provides instant access to most frequently used communications applications and services, including softphone, presence, instant messaging, visual voicemail, employee directory, communication history, video, and web conferencing, from a single interface on your PC or Mac.
• Cisco Unified Presence: This standards-based, enterprise-class platform facilitates sharing of availability and instant messages within your business or between businesses. It delivers enhanced presence-enabled collaboration with Cisco Unified Communications and other critical business applications.
• Cisco UC Integration™ for Microsoft Office Communicator: Instantly access enhanced Cisco Unified Communications directly from Microsoft Office Communicator 2007 on your PC.
• Cisco Unified Messaging (for Cisco Unity Connection, Unity and Unity Express): Take control of your communications and optimize productivity whether you seek a basic voicemail solution, integrated messaging with email, web, and mobile clients, or unified messaging with all your voice, fax, and email messages stored in the same inbox.
• Cisco Unity Connection: Prioritize messages at a glance and respond faster to callers with customizable communications and a speech-activated user interface for voice message and calendar access. Visual voicemail is available on Cisco Unified IP Phone, Cisco Unified Personal Communicator, email client, or web browser.
• Cisco Unity: Unify your workspace. Access email, voice, and fax messages from a single inbox anytime, anywhere, and on any device from Microsoft Exchange or IBM Lotus Domino.
• Cisco Unity Express: Take advantage of intuitive telephone prompts and a web-based interface for fast, convenient voicemail, auto attendant and interactive voice response (IVR) administration. With the new TimeCardView application, employees, supervisors, and payroll specialists can enter and manage time-card data from their Cisco Unified IP Phone or computer.

Table 4. Cisco Messaging Solutions

Mobile Applications

Enhance productivity, improve response times, and accelerate decision by allowing mobile employees to connect, communicate, and collaborate from their mobile smartphones. Cisco Mobile Applications include:

• Cisco Unified Mobility: Provide workers with single-number-reach capabilities and the ability to move active calls between their Cisco desktop and mobile smarpthones.
• Cisco Unified Mobile Communicator: Easily access Cisco Unified Communications from your mobile smartphone with Cisco Unified Mobile Communicator.
• Cisco WebEx Meeting Center for Smartphones: Fully participate in Cisco WebEx Meeting Center meetings from your mobile smartphone. View shared presentations, applications, and desktops with live annotations. View the meeting attendee list.
• Cisco Mobile Supervisor: Provide contact center supervisors with up-to-the-minute reporting information on their Apple iPhone or iPod Touch. This application is free from the Apple Store.
• Nokia Call Connect for Cisco: Use your Nokia smartphone as your mobile desktop. Automatically move active calls between Wi-Fi and the cellular network to deliver a transparent and cost-effective user experience.
• Cisco Unified Wireless IP Phone 7925G-EX: Help enable true worker mobility within hazardous environments by delivering all the features of the office desk phone.